All CA Requests must be submitted at least 30 business days prior to the course or exam start date.

Upon approval of the CA Request, ArmyU will contact the Soldier either by phone or email with next steps. Most requests are processed no later than 3 days prior to the training course and/or exam start date. If a response has not been received at least 3 days prior to the start date, please email usarmy.knox.hrc.mbx.tagd-aces-credentialing-program@mail.mil.

Yes, as an approved training vendor, all Cyber Brain Academy’s on-demand and instructor-led training can be paid for through the Army COOL Program

Army COOL is not the same as the Army CA Program. It is a repository for all credentials that Soldiers wish to pursue. Army COOL lists credentialing agencies that meet COOL credential standards. 

COOL is authorized for the payment of expenses for classroom, hands-on, or online/blended training and courses, materials, manuals, study guides, text books, processing fees, test fees, and other expenses related to the attainment or recertification of credentials.

Yes, Soldiers may work on multiple credentials simultaneously or sequentially. Prior to using CA, Soldiers must submit a credential request for each credential pursued.

CA is subject to the same funding ceiling as TA. A Soldier may use both TA and CA; however, the combined usage by any Soldier shall not exceed the fiscal year TA limit.